In the last decade, Fortune 500 companies were the only customers for the feature-rich small PBX systems that came with a high-price tag. The handful of telecom service providers ruled the business communication industry which hardly had mercy on the small and medium businesses that had small user base, small finances for investing in the business communications but lived the dreams of owning a superb business communication system that can convert any enquiry into a lead in the first go.
The telecom industry didn't have any product for the budding enterprises that could afford to employ 20 people. So, the small industries remained small with the fear that expanding the horizons would put them under huge debts. But, the VOIP technology has helped to drive down the monthly cost of Hosted PBX telephony service. It has not only fulfilled the dream of many small businesses but has also supported them in the long run.
The business telephony market is flooded with the countless Hosted PBX providers and their advertisements that hit the right spot in the mind of each potential buyer. But before making an investment the micro enterprise should be assured of the quality and benefits of the Hosted PBX, because the company's representative who has been assigned the task to buy a Hosted PBX system for the company is not only responsible for the huge cost incurred by the company to purchase the respective system but is also staking the company's reputation as the business communication system he has chosen is the first face of the company for a client.
Solutions to the problems of a micro enterprise via Hosted PBX
a. Expand business horizons
Generally, whenever the business needs expand, the traditional wired phone systems demand removing some and adding more wires in order to move/install new phone sets. This re-investment of time, resources and finances; eats up the patience of the company. But, the Hosted PBX systems follow the plug and play approach wherein, to add a new phone, you just need to plug-in the pre-configured phone set and you are ready to use it. It is not merely a time-savior but it saves on a lot of dollars and you can resize according to your need, and you don't need to collect large sums of money to do the same.
b. No Technical knowledge required
With Hosted PBX, even the ones who don't have the technical know-how of the system can make changes and configurations in the system, if you can navigate the internet, then you can make feature modifications in your hosted PBX web interface. Now, you don't have to take the costly services of a technician or employ a team of technical personnel in your office.
c. Unify all the dispersed locations of your office
Hosted PBX is a one single communication system that allows the micro enterprises to unite their multiple offices and employees. Call forwarding feature allows for forwarding all the calls meant for a particular location to that destination, without the customer knowing this fact.
The bottom line is that for a micro enterprise, the efficient business telephony casts the first impression on all the potential customers. Thus, it can't afford to miss even a single customer call. And, Small Business PBX system doesn't let you miss one. A call rings at all the phone numbers mentioned in a ring group. And, even the if it is not attended, it is transferred to the voicemail box. So, the client can be called back according to the relevance of the voice message.
And, today a micro enterprise should make a wise decision of not investing its limited capital in out-of-date phone systems. As, these systems not only cut the present costs but also save costs as all the calls are priced reasonably. With continued research and developments in PBX VOIP technology, more advanced business phone system is on the way. Thus, it is one of the "not to miss" innovations that has been developed keeping in mind the needs and financials of small and medium enterprises.
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